Article 1. General
1.1 All offers, orders and agreements of Lazola are subject to these General Conditions of Sale (hereinafter: the Conditions), unless Lazola agrees in writing to other conditions. Agreed departures from the conditions shall not entitle the customer to any rights in respect of future transactions.
1.2 The acceptance of an offer or placement of an order means that you accept these conditions.
1.3 Departures from the provisions of these conditions are only possible if laid down in writing, in which case the other provisions shall continue to apply in full.
Article 2. Offers/agreements
2.1 An agreement shall only be established after Lazola’s acceptance of your order. Lazola is entitled to refuse orders or to attach certain conditions to the delivery, unless specifically determined otherwise. In the event of not accepting an order, Lazola shall provide notice to that effect within two (2) working days of the order’s receipt.
2.2 The consequences of mistakes and errors made by the buyer shall be borne entirely by the buyer. If you wish to cancel the order, send an e-mail message immediately to firstname.lastname@example.org. Article 5 shall come into operation, if you are late in cancelling an order.
Article 3. Prices and payments
3.1 The prices for the products and services offered are stated in euros, including VAT (21%).
3.2 Shipping costs are not included in the price shown on the website. However, shipping costs are stated on the website that precedes the purchase. The charge for transport in the Netherlands is € 3.95. The charge for transport within the European Union is € 9.00. The charge for transport to the rest of the world is € 18.00.
3.3 All customs duties and sales taxes are for account of the customer and are non-refundable through Lazola. However, you may be able to recover these by contacting your local customs bureau directly.
3.4 Apparent (manipulation) errors in the stated price, such as obvious inaccuracies (as a result of apparent misprints, printing errors, language and/or entry errors) may also be corrected by Lazola after the establishment of the agreement.
3.5 Immediately after placing an order, you will receive confirmation by e-mail stating the goods ordered, the delivery details and the total cost.
3.6 Full payment shall always be made in advance: immediately and online through Paypal (Eurocard/Mastercard and Visa) or through IDEAL (internet banking for Dutch customers), after approval by the party making the mediated payment.
3.7 Payment details are sent via an SSL (secured socket layer) connection, as internationally recommended for sending data securely over the Internet.
Article 4. Delivery
4.1 Lazola only makes deliveries to customers who have a valid address worldwide. Lazola will do her best to deliver the package as soon as possible.
4.2 Lazola ships all orders to the address stated at the time of ordering through TNT within 2 weeks of receiving payment. If we depart from this for any reason, you shall be notified by e-mail.
4.3 A failure to make delivery within the agreed delivery dates shall not entitle the customer to compensation, termination of the agreement or non-fulfilment of any obligation arising from this agreement or any other agreement related to it.
4.4 Delivery in consignments is permitted.
4.5 Lazola shall endeavour to keep the website as up to date as possible but a product may unfortunately no longer be available for delivery. In that case, Lazola shall contact you by e-mail as soon as possible.
Article 5. Return shipments
5.1 You are obliged at the time of delivery to check that the products fulfil the agreement. If they do not, you must send an e-mail message to email@example.com, within 7 working days of receiving the order. After this period, you will be deemed to have accepted the goods.
5.2 If you do not wish to take receipt of a product, you shall be entitled to return the product to Lazola within 7 working days. You shall bear the costs of return shipments. Return shipments shall only be accepted in this case, if the product’s packaging is undamaged and the product has not been worn. To announce a return shipment, send an e-mail message to firstname.lastname@example.org stating the reason for the return and the item concerned. You shall receive a reply within 24 hours by e-mail with details as how to return the package.
Within 14 working days of receiving a product that has been returned in good condition, Lazola shall refund the amount paid through Paypal or otherwise, with deduction of the original shipping costs (for NL: € 3.95, within the EU € 9.00, other € 18.00).
Article 6. Liability
6.1 Any liability of Lazola and of Lazola´s personnel and products for direct or indirect damage/losses of any description, including trading losses and consequential losses, damage to movable or immovable property or persons, is specifically excluded. Nor shall Lazola be liable for damage/losses resulting from the execution of the agreement by third parties.
Without detriment to this point and other points in the provisions of these General Conditions, Lazola shall never be liable for:
- Damage/losses resulting from incorrect, careless or inexpert use or use for purposes other than the use for which the product is suitable or intended;
- Trading and/or consequential damage/losses attributable to any cause whatsoever;
- Damage/losses caused by employees of Lazola and/or third parties it involves, resulting from any cause whatsoever;
- Damage/losses attributable to force majeure in the sense intended by article 7.
6.2 Lazola accepts no liability for any damage arising from the use of Lazola’s products.
6.3 Any liability of Lazola to the buyer shall, in any case, be limited to a sum not exceeding the invoice sum that the buyer owes Lazola pursuant to the agreement concerned.
6.4 Except in cases of Lazola´s intent or gross negligence, Lazola shall not be liable for misunderstandings, mutilation, delays or failures to properly fulfil orders and notices as a result of the use of the Internet or any other means of communication used in dealings between you and Lazola or between Lazola and third parties, insofar as in connection with the relationship between you and Lazola.
6.5 Lazola shall not be liable for any occurring faults, inaccuracies, misunderstandings, delays or incorrectly communicated orders and notices, as a result of the use of the Internet or any other (electronic) means of communication in the dealings between the buyer and Lazola or for the consequences of the use of the information concerned. Lazola furthermore excludes all liability in respect of advice or answers to questions that it has provided, except in the case of intent or gross negligence.
6.6 Lazola may include links on its website to other Internet sites that are possibly of interest to or provide information for visitors. Any such links are purely informative. Lazola is not responsible for the content of the Internet sites that are referred to or for the use made of them.
6.7 Lazola shall also not be liable for any damage/losses caused by a temporary or longer term lack of facilities for placing orders, lack of access or the removal of the website for maintenance or otherwise.
Article 7. Force majeure
7.1 In cases of force majeure, Lazola shall be entitled, as it sees fit, to defer the execution of your order or terminate the agreement without judicial intervention, by notifying you in writing to that effect and without Lazola being obliged to pay compensation, unless this would be unacceptable in the given circumstances, according to the criteria of reasonableness and fairness.
7.2 Force majeure means any shortcoming that cannot be attributed to Lazola because it cannot be blamed and is not accountable pursuant to law, juristic acts, or common opinion.
7.3 Lazola shall be entitled to invoke force majeur, if any circumstance prevents (further) fulfilment.
Article 8. Privacy
All personal data shall only be used for completing the order and providing information on Lazola´s products and shall never be placed at the disposal of third parties.
Article 9. Intellectual property rights
9.1 The website and all its components belong to Lazola. It is not permitted to make public, copy or store the website or any part thereof, without Lazola´s express written consent. Such consent is not required for personal non-commercial use.
Article 10. Applicable law and court with jurisdiction
10.1 All rights, obligations, offers, orders and agreements that are subject to these conditions, as well as the conditions themselves are subject to Dutch law, whereby disputes shall be brought before a court with jurisdiction in Amsterdam.
10.2 The applicability of the Vienna Sales Convention is specifically excluded.
Article 11. Miscellaneous
11.1 In the event of Lazola permitting departures from these conditions for a short or long period, tacitly or otherwise, it shall still be entitled to require immediate and strict observance of these conditions. You shall never be entitled to enforce a right on the grounds of the fact that Lazola applies these Conditions flexibly.
11.2 In the event of one or more of the provisions of these conditions or any other agreement with Lazola being in conflict with any applicable legal regulation, the provision concerned shall cease to apply and shall be replaced by a similar provision drawn up by Lazola that is permitted by law.
11.3 Lazola is entitled to make use of third parties in the execution of your order(s).
11.4 Photographs and colours are for the purpose of illustration and may differ from the actual appearance.
11.5 These General Conditions of Sale of Lazola have been filed with the Trade Register of the Netherlands, Lazola, Haparandadam 7 studio B. A05, 1013 AX Amsterdam, The Netherlands.
Amsterdam, Augustus 2016